Intelligent Virtual Agent

Deliver Smart Customer Service at Scale

What is it?

With the power of Conversational Artificial Intelligence (AI), our platform creates new touchpoints and opportunities to engage with your customers. We provide natural, empathic conversations with Intelligent Virtual Agents through SMS (text), chat, email, phone, social media, and intelligent avatars.

How is it applied?

Spacetime Virtual Agents provide an authentic extension of your brand through meaningful conversations with customers. They’re carefully designed to help your customers 24/7, whether it be simple Frequently Asked Questions (FAQs) or complex guided processes, like applications and bookings. 

With the help of advanced Natural Language Processing, they know when to search for an answer from a knowledge base, when to ask for clarity and when to direct customers to a person. They even understand customer emotions and can help build an emotional connection. Also, they can identify new topics your customers are asking about and learn from those conversations in more than 40 languages.

“Companies that make the right investments now could build an enduring advantage in serving customers” - McKinsey & Co, 2020

Potential Applications

  • Answering Frequently Asked Questions (FAQs)
  • Providing technical product or service information
  • Providing a website tour and acting as a concierge
  • Conducting surveys or getting customer feedback
  • Making a reservation or booking an appointment
  • Completing forms and applications
  • Resolving a complaint or problem
  • Tracking orders and deliveries
  • Making payments or renewals
  • Employee onboarding and HR requests (leave etc)

Your customers can easily access your Virtual Agent through any web-enabled device (PC, laptop, tablet or phone) or we can provide on-site as Spacetime 3D holograms™.

Summary of Benefits

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Highly responsive and engaging
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Personifies your brand and user experiences
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Is massively scalable and reduces Cost-to-Serve
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Consistently communicates accurate information 24/7
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Easily integrates with your business systems
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Communicates in over 40 languages

What’s Involved?

We will work closely with you on a conversational design to delight your customers. Your Conversational AI is then infused with a personality representing your brand, trained in your knowledge base and integrated into your existing processes and systems. You can choose which channels are best to support your customers, including SMS (text), chat, email, phone, social media, intelligent avatars, or any preferred combination.

With Spacetime Virtual Agents you can scale service, reduce costs and improve your customer experience.

Book a demo

Get In Touch

Tell us how you’d like to explore AI for your organisation.

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Address for Service

Level 9
45 Queen Street
Auckland 1010

Let's Talk

09 623 0108