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How AI enables Customer Experience

Alex Bartley Catt

The introduction of new technology is often accompanied by hype and clutter. The latest developments in Artificial Intelligence are no different. While business leaders are compelled to innovate and enable growth, there is no clear route to adopting AI technologies...

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Get started with Artificial Intelligence

Alex Bartley Catt

The reality is now clear, adoption of AI technologies to provide better Customer Experience is taken seriously by the world’s largest companies, irrespective of industry. This blog will show you exactly how to begin your journey to AI enabled Customer Experience...

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Competing with Artificial Intelligence

Alex Bartley Catt

Technology has developed at a tremendous pace in recent years, leading to the application of artificial intelligence for nearly every industry. Developments in big data, improved algorithms, and superior hardware have led to a point where artificial intelligence is in many cases...

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Designing for Customer Experience excellence

Alex Bartley Catt

Marketing used to be simple. Assuming the product or service is useful, being in the right place at the right time was the key to success. Fast-forward half a century to a more technologically advanced world, things aren’t so simple. Companies are looking for...

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The Power of Personalisation

Alex Bartley Catt

The age of personalisation is upon us. Some companies are pioneering the way, delighting their customers by personalising interactions throughout the customer journey. It’s helpful for businesses to understand exactly how industry leaders are achieving this...

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